Refund policy

BuildNotGifted - Refund and Return Policy

Digital Products

All digital products (guides, systems, and programs) are delivered instantly by email after purchase.

If something isn't working for you, tell us first. Email buildnotgifted@gmail.com and describe the issue, most problems (a download not opening, a form field not working, confusion about how to use the system) are solved within hours and don't require a refund at all.

If you still want a refund after that, you have 7 days from your purchase date to request one. We'll process it to your original payment method within 5-10 business days, no lengthy explanation required.

Please contact us directly rather than disputing the charge with your bank. It's faster for you, and it's the only way we can actually make it right.

Physical Products

For any physical products sold by BuildNotGifted, the following applies:

You may request a return or exchange within 30 days of delivery. Items must be unused, unworn, and in their original packaging with tags attached.

To start a return, email buildnotgifted@gmail.com with your order number and the reason for the return. We will provide instructions for sending the item back.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect, in which case we will cover return shipping and send a replacement or full refund.

Damaged or Incorrect Items

If a physical item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with a photo of the item. We will replace it or issue a full refund at no cost to you.

Contact

Questions about a refund or return: buildnotgifted@gmail.com. We respond within 24-48 hours.